Setting Expectations Early
During Onboarding
- Explain what AI-generated websites can and can’t do
- Set realistic timelines for revisions
- Clarify the revision process
- Define what’s included in your service
Credit Allocation
- Explain how credits work
- Set appropriate monthly limits
- Communicate when credits are running low
- Discuss options for additional credits
Communication Best Practices
Be Proactive
- Send progress updates
- Notify clients before making major changes
- Alert them to any issues early
Document Everything
- Use the notes field in client details
- Keep records of requests and changes
- Track revision history
Set Response Times
- Define your availability
- Set expectations for turnaround
- Use email notifications for workflow completion
Handling Revisions
Scope Creep
- Define revision limits upfront
- Distinguish between revisions and new features
- Price additional work appropriately
AI Limitations
- Some designs may need manual refinement
- Complex interactions may require custom code
- Set expectations for what AI can achieve
Billing Transparency
Clear Invoicing
- Use descriptive service names
- Break down costs when appropriate
- Send invoices promptly
Subscription Management
- Explain recurring billing clearly
- Provide advance notice of renewals
- Make cancellation process clear
Building Long-term Relationships
- Deliver consistent quality
- Be responsive to feedback
- Offer value beyond basic services
- Check in periodically