Common Upgrade Issues
Payment Failed
Symptoms:- Error during checkout
- Card declined message
-
Check card details
- Verify card number
- Check expiration date
- Confirm CVV
-
Ensure sufficient funds
- Check account balance
- Contact your bank
-
Try different card
- Use alternative payment method
- Try different card type
Upgrade Button Not Working
Symptoms:- Click upgrade but nothing happens
- Page doesn’t respond
-
Refresh the page
- Clear browser cache
- Try hard refresh (Ctrl+Shift+R)
-
Try different browser
- Test in Chrome, Firefox, Safari
- Disable browser extensions
-
Check internet connection
- Ensure stable connection
- Try different network
Plan Not Changing
Symptoms:- Payment successful
- Still on old plan
-
Wait a moment
- Changes may take a few minutes
- Refresh the page
-
Log out and back in
- Sign out completely
- Sign back in
-
Check billing history
- Verify payment processed
- Look for confirmation email
Billing Questions
Prorated Charges
When upgrading mid-cycle:- You’re charged the difference
- Prorated for remaining days
- New billing cycle starts
Downgrade Timing
When downgrading:- Takes effect at end of billing cycle
- Keep current features until then
- No partial refunds
Subscription Management
View Current Plan
- Open Settings
- Go to Plans tab
- See current plan highlighted
View Billing History
- Open Settings
- Go to Billing tab
- View past invoices
Update Payment Method
- Open Settings
- Go to Billing tab
- Update card information
Contact Support
If issues persist:- Note the error message
- Include plan you’re trying to upgrade to
- Provide payment method type (not full details)
- Contact support
Refund Requests
For billing issues:- Contact support within 7 days
- Explain the situation
- Provide relevant details
- Refunds handled case-by-case