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The AI chat isn’t responding to your messages.

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Symptoms

  • Message sent but no response
  • Loading indicator spins indefinitely
  • Error message appears
  • Chat seems frozen

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Common Causes & Solutions

1

Insufficient Credits

Problem: No credits available for AI operations.Solution:
  1. Check credit balance (toolbar or Settings → Credits)
  2. If zero, purchase more credits
  3. Or wait for monthly reset
2

Network Issues

Problem: Connection interrupted.Solution:
  1. Check your internet connection
  2. Refresh the page
  3. Try again
3

Browser Issues

Problem: Browser cache or extensions interfering.Solution:
  1. Clear browser cache
  2. Disable browser extensions temporarily
  3. Try incognito/private mode
  4. Try a different browser
4

Long Request

Problem: Complex request taking longer than expected.Solution:
  1. Wait a bit longer (complex requests take 30-60 seconds)
  2. If over 2 minutes, refresh and try simpler request
  3. Break complex requests into smaller parts
5

Service Temporarily Unavailable

Problem: Backend service issue.Solution:
  1. Wait a few minutes
  2. Refresh the page
  3. Try again
  4. Check status page if available

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Quick Fixes

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Refresh the Page

Most issues resolve with a page refresh:
  1. Press Cmd/Ctrl + R
  2. Or click browser refresh button

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Clear and Retry

  1. Refresh the page
  2. Type a simple test message: “Hello”
  3. If that works, try your original request

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Try Simpler Request

Break down complex requests: Instead of: 
Create a complete pricing page with 3 tiers, feature
comparison table, FAQ, testimonials, and CTA
Try: 
Add a pricing section with 3 tiers
Then add more sections separately.

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Checking AI Status

Look for indicators:
  • Loading spinner = processing
  • Error message = something went wrong
  • No response = may be stuck

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When to Contact Support

Contact support if:
  • AI consistently doesn’t respond
  • Error messages persist after refresh
  • Credits available but AI won’t work
  • Issue continues across browsers
Include:
  • What you were trying to do
  • Error messages (if any)
  • Browser and device info
  • Screenshots

DNS Issues

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Editor Issues

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