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If your webhooks aren’t being received, follow these troubleshooting steps.

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Verify Webhook Configuration

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Check URL is Saved

  1. Open Settings → API
  2. Verify webhook URL is entered
  3. Ensure it’s saved (click Save if needed)

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URL Requirements

  • Must be HTTPS
  • Must be publicly accessible
  • Must respond within 5 seconds

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Test Your Endpoint

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Manual Test

Test your endpoint directly: 
curl -X POST https://your-endpoint.com/webhook \
  -H "Content-Type: application/json" \
  -d '{"test": true}'

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Check Response

Your endpoint should:
  • Return 200 status code
  • Respond within 5 seconds
  • Accept POST requests

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Common Issues

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Endpoint Not Accessible

Symptoms:
  • Webhook never arrives
  • No logs on your server
Solutions:
  1. Check firewall rules
    • Allow incoming POST requests
    • Whitelist Lindo.ai IPs if needed
  2. Verify URL is public
    • Not localhost
    • Not behind VPN
    • Accessible from internet
  3. Check SSL certificate
    • Must be valid
    • Not self-signed
    • Not expired

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Endpoint Timing Out

Symptoms:
  • Partial data received
  • Connection reset errors
Solutions:
  1. Respond quickly
    • Return 200 immediately
    • Process asynchronously
app.post('/webhook', (req, res) => {
  // Respond immediately
  res.status(200).send('OK');

  // Process in background
  processWebhookAsync(req.body);
});

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Wrong Response Code

Symptoms:
  • Webhook retries repeatedly
  • Duplicate events
Solutions:
  1. Always return 200 for received events
  2. Even if processing fails, acknowledge receipt
  3. Handle errors internally

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Debugging Webhooks

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Use Request Bin

Test with a service like webhook.site:
  1. Go to webhook.site
  2. Copy your unique URL
  3. Set as webhook URL in Lindo.ai
  4. Trigger an event
  5. View received data

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Check Server Logs

Review your server logs for:
  • Incoming requests
  • Error messages
  • Response codes

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Verify Event Triggers

Ensure you’re triggering the right events:
  • Create a website
  • Update a client
  • Complete a workflow

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Webhook Payload

Expected payload format: 
{
  "event": "website.created",
  "timestamp": "2024-01-15T10:30:00Z",
  "data": {
    "id": "web_123",
    "name": "My Website"
  }
}

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Still Not Working?

If issues persist:
  1. Confirm URL is correct
  2. Test endpoint manually
  3. Check server logs
  4. Contact support with details

DNS Issues

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Editor Issues

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