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Your workflow shows “Error” status and didn’t complete.

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Symptoms

  • Workflow status shows red “Error”
  • Website wasn’t created or is incomplete
  • Error message in workflow details

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Common Causes & Solutions

1

Insufficient Credits

Problem: Not enough credits to complete.Solution:
  1. Check balance in Settings → Credits
  2. Purchase additional credits if needed
  3. Create a new workflow
Prevention: Ensure 200+ credits before starting (typical website uses 100-200).
2

Invalid Prompt

Problem: Prompt contains unsupported or conflicting requests.Solution:
  1. Review your prompt for clarity
  2. Remove contradictory instructions
  3. Simplify complex requests
  4. Create new workflow with revised prompt
3

CSV Format Issues (Batch Import)

Problem: CSV has formatting errors.Solution:
  1. Download sample CSV from Workflows
  2. Compare your CSV structure
  3. Fix common issues:
    • Missing required columns
    • Extra commas or special characters
    • Wrong encoding (use UTF-8)
    • Empty rows between data
  4. Re-upload fixed CSV
4

Rate Limiting

Problem: Too many workflows started at once.Solution:
  1. Wait 5-10 minutes
  2. Start workflows in smaller batches
  3. Split large CSVs into multiple files
5

Temporary Service Issue

Problem: Backend temporarily unavailable.Solution:
  1. Wait 15-30 minutes
  2. Click “Refresh” in Workflows
  3. Check if workflow completed
  4. Create new workflow if still errored

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Checking Workflow Status

  1. Open Workflows from sidebar
  2. Find your workflow
  3. Status indicators:
    • 🔵 Running - In progress
    • 🟢 Completed - Success
    • 🔴 Error - Failed (click for details)

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Recovering from Errors

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If Website Was Partially Created

  1. Check “Your Websites” for the site
  2. If exists, open in editor
  3. Use AI to complete missing sections
  4. No need to restart workflow

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If Website Wasn’t Created

  1. Note the error message
  2. Fix the underlying issue
  3. Create new workflow
  4. Ignore the failed one

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Best Practices

  1. Enable notifications - Get emailed on completion/failure
  2. Test first - Single workflow before batch
  3. Keep prompts simple - Complex = more likely to fail
  4. Check status - Don’t assume success

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When to Contact Support

Contact support if:
  • Same error repeats with different prompts
  • Error message is unclear
  • Credits deducted but no website created
  • Workflow stuck “Running” over 1 hour
Include:
  • Workflow ID (if visible)
  • Error message
  • Your prompt
  • When error occurred

DNS Issues

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Editor Issues

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