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Your custom domain shows “Not Connected” after adding DNS records. Here’s how to diagnose and fix the issue.

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Symptoms

  • Domain status shows red indicator
  • “Check Status” doesn’t turn green
  • Website doesn’t load on custom domain

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Common Causes & Solutions

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DNS Propagation Delay

DNS changes take time to propagate globally. Wait 15-30 minutes for initial propagation. Full propagation can take up to 48 hours. Check status periodically.

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Incorrect Record Values

1

Check your Lindo.ai settings

Go to your domain settings and copy the exact values shown.
2

Verify in your DNS provider

Confirm CNAME points to cname.lindo.ai (no trailing dot) and TXT value matches exactly.
3

Save and wait

Save changes and wait 15-30 minutes before checking again.

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Conflicting DNS Records

CNAME records cannot coexist with A or AAAA records on the same subdomain. Check for existing records and delete any A or AAAA records for that subdomain. Keep only the CNAME record.

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Wrong Subdomain Name

Enter just the subdomain name: app not app.yourdomain.com. Some providers auto-append the domain. Check that the “Name” field matches exactly what Lindo.ai shows.

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Cloudflare Proxy Enabled

Cloudflare’s proxy can interfere with verification.
1

Open Cloudflare DNS settings

Find your CNAME record in the DNS management panel.
2

Disable proxy

Click the orange cloud icon to turn it gray (DNS only mode).
3

Wait and verify

Wait for propagation, then check status in Lindo.ai. You can re-enable the proxy after verification if needed.

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DNS Provider Caching

Old records may be cached. Clear your local DNS cache: Mac: 
sudo dscacheutil -flushcache
Windows: 
ipconfig /flushdns
Try checking from a different network or device.

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Verification Tools

Check your DNS externally using whatsmydns.net:
  1. Enter full subdomain (app.yourdomain.com)
  2. Select CNAME record type
  3. Verify it shows cname.lindo.ai globally
Or use terminal: 
dig app.yourdomain.com CNAME

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Still Not Working?

If DNS won’t connect after 48 hours, contact support with:
  • Your domain name
  • DNS provider name
  • Screenshots of current records
  • How long you’ve waited

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