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If Google Analytics isn’t tracking your website visitors, follow these troubleshooting steps.

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Verify Integration Setup

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Check Connection

  1. Open website editor
  2. Go to Settings → Integrations
  3. Verify Google Analytics is connected
  4. Check the Measurement ID is correct

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Measurement ID Format

  • GA4 format: G-XXXXXXXXXX
  • Ensure no extra spaces
  • Copy directly from GA dashboard

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Test Tracking

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Real-Time Reports

  1. Open Google Analytics
  2. Go to Reports → Real-time
  3. Visit your website in another tab
  4. Check if visit appears

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Debug Mode

Use Google Analytics Debugger extension:
  1. Install Chrome extension
  2. Enable debugger
  3. Visit your website
  4. Check console for GA events

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Common Issues

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Wrong Measurement ID

Symptoms:
  • No data in GA
  • Real-time shows nothing
Solutions:
  1. Go to GA Admin → Data Streams
  2. Copy correct Measurement ID
  3. Update in Lindo.ai settings

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Tracking Blocked

Symptoms:
  • Works for some visitors
  • Your visits not tracked
Solutions:
  1. Check ad blockers
    • Disable ad blocker
    • Test in incognito mode
  2. Check browser settings
    • Disable “Do Not Track”
    • Allow third-party cookies

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Page Not Published

Symptoms:
  • Preview doesn’t track
  • Only published pages track
Solutions:
  1. Publish the page
  2. Visit the live URL
  3. Check real-time reports

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Verify Installation

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Check Page Source

  1. Visit your published website
  2. View page source (Ctrl+U)
  3. Search for “gtag” or your Measurement ID
  4. Verify script is present

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Expected Code

<script async src="https://www.googletagmanager.com/gtag/js?id=G-XXXXXXXXXX"></script>
<script>
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());
  gtag('config', 'G-XXXXXXXXXX');
</script>

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Data Processing Delay

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Normal Delays

  • Real-time: Immediate
  • Standard reports: 24-48 hours
  • Some metrics: Up to 72 hours

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Check Date Range

  1. Ensure correct date range selected
  2. Include today’s date
  3. Check timezone settings

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Alternative: Use GTM

If direct GA integration has issues:
  1. Set up Google Tag Manager
  2. Connect GTM in Lindo.ai
  3. Configure GA through GTM
  4. More control and debugging options

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Still Not Working?

If issues persist:
  1. Verify GA property is active
  2. Check for GA account issues
  3. Try disconnecting and reconnecting
  4. Contact support with Measurement ID

DNS Issues

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Editor Issues

Learn more