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Multiple ways to get help when you need it.

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Support Options

1

Documentation (You're Here!)

Browse articles for:
  • How-to guides
  • Feature explanations
  • Troubleshooting
  • Best practices
2

User Menu → Support

  1. Click your avatar in the header
  2. Click Support
  3. Opens the support page with options:
    • Submit a ticket
    • Browse help articles
    • Contact information
3

Slack Community

Join the Lindo.ai community:
  1. Click your avatar in the header
  2. Click Community
  3. Join the Slack workspace
  4. Ask questions, share tips, connect with other users
4

Hire an Expert

Need professional help?
  1. Click your avatar in the header
  2. Click Hire Expert
  3. Fill out the form describing your project
  4. Get matched with a Lindo.ai expert

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Submitting a Support Ticket

For account issues, bugs, or complex questions:
  1. Go to Support (user menu → Support)
  2. Click Submit a Ticket
  3. Describe your issue in detail
  4. Include:
    • What you were trying to do
    • What happened instead
    • Screenshots if helpful
    • Your workspace/website name
  5. Submit and wait for response

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Response Times

PlanResponse Time
Free48-72 hours
Pro24-48 hours
Business12-24 hours
Elite4-12 hours
ResellerPriority (1-4 hours)

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Before Contacting Support

Try these first:
  1. Search documentation - Your answer might be here
  2. Check troubleshooting guides - Common issues and fixes
  3. Try refreshing - Many issues resolve with a page refresh
  4. Clear cache - Browser cache can cause issues
  5. Try incognito mode - Rules out extension conflicts

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What to Include in Support Requests

Help us help you faster:
  • Clear description of the problem
  • Steps to reproduce the issue
  • Expected vs actual behavior
  • Screenshots or screen recordings
  • Browser and device information
  • Website URL if relevant

Introduction

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First Website

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